News update

Updating your personal information

In light of the Protection of Personal Information Act of 2013 (POPIA) regulations that came into effect on 1 July 2021, we would like to assure you that protecting your personal information is our top priority.

Please click here for more information.


ICD-10 compliance - 1 July 2005

As from 1 July 2005, it is compulsory for most healthcare service providers to include ICD-10 diagnosis codes on their accounts. Claims submitted by these providers to the medical scheme without ICD-10 codes on/after the treatment date may be rejected. PLEASE NOTE: The ICD-10 code must be at its appropriate third, fourth or fifth character level.

Contact details

Client service team
0860 104 121
Fax: 0860 104 123

[email protected]

Hospital pre-authorisation
(Standard Option only)
0861 888 118

Physical address
Parc du Cap
7 Mispel Road

Postal address
PO Box 15747